RedCell Technologies provides expert support for every solution that it implements, enabling customers to maintain high-performance, highly available wireless networks. We deliver timely and efficient remote troubleshooting and remediation of wireless LAN support issues to speed problem resolution and minimize business disruption. If an on-site visit is required, an engineer will be scheduled and dispatched to resolve the problem as rapidly as possible.
Customers may request support through our support portal, by email or by calling the Level 1 support desk. Issues that cannot be resolved by Level 1 technicians are promptly escalated to an experienced engineer with full service continuity. Our support portal keeps customers informed of ticket status.
• Extended on-hours support, 8 a.m. to 8 p.m. ET Monday through Friday
• 24x7 support for after-hours and emergency issues
• State-of-the-art remote troubleshooting capabilities
• Support portal with ticket management and reporting
RedCell Technologies also offers comprehensive managed services in which our experts remotely monitors and manages the WLAN to ensure availability and performance. The RedCell Technologies WLAN360 solution includes comprehensive managed services as well as 24x7 support as part of a unique, WLAN-as-a-Service solution.